Refund Policy

We want every customer to have a positive shopping experience with Bloom & Balance.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After an order has entered processing or has been shipped, cancellations are no longer possible.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We'll review your claim and work to provide an appropriate resolution, which may include a replacement or refund when applicable.

Returns

Because many of our products are shipped directly from our fulfillment partners, we generally do not accept returns for:

• Change of mind

• Incorrect size selection

• Buyer's remorse

If there is an issue with your order, please contact our support team. Every case is reviewed individually, and we'll work toward a fair solution.

Non-Returnable Items

For health and safety reasons, certain products—including opened wellness products, supplements, and other consumable items—cannot be returned.

Refund Processing

If a refund is approved, it will be issued to your original payment method. Processing times vary depending on your financial institution and may take several business days to appear.