FAQs
Orders & Shipping
How long does shipping take?
Most orders are processed within 1–3 business days. Delivery times typically range from 7–15 business days, depending on your location and the product ordered. Tracking information will be sent to your email once your order ships.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with your tracking number. You can also visit our Track Order page at any time to check your shipment status.
Do you ship internationally?
Currently, we primarily ship within the United States. International shipping availability may vary by product and destination.
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once an order has entered processing, we may not be able to modify or cancel it.
Products
Are your products high quality?
Absolutely. We carefully select products designed to support your fitness, wellness, and healthy lifestyle goals. Every item is chosen with quality, functionality, and customer satisfaction in mind.
Are your supplements FDA approved?
Dietary supplements are not individually approved by the FDA before being sold. However, our suppliers are expected to comply with applicable manufacturing and labeling regulations. Always consult your healthcare provider before starting any new supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.
I'm new to fitness. Are your products beginner-friendly?
Yes! Many of our products are suitable for beginners while also offering options for more experienced fitness enthusiasts. Product descriptions include helpful information to guide your purchase.
Returns & Refunds
What if my item arrives damaged, defective, or incorrect?
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review your claim and work toward a resolution.
Can I return my order?
Because many of our products ship directly from our fulfillment partners, we generally do not accept returns for change of mind, incorrect size selection, or buyer's remorse.
If there is an issue with your order, please contact our support team. We'll review each case individually and work to provide a fair solution.
Can I cancel my order?
Orders may be canceled within 12 hours of purchase. Once an order has entered processing or has been shipped, it can no longer be canceled.
What if my package is lost?
If your package is lost in transit or does not arrive within a reasonable timeframe, please contact us. We'll investigate with the shipping carrier and our fulfillment partner to determine the appropriate resolution.
How do I contact support?
If you have any questions about your order, please visit our Contact Us page or email our customer support team. Please include your order number so we can assist you as quickly as possible.
Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards, along with other secure payment methods available during checkout.
Is my payment information secure?
Yes. Your payment information is encrypted and processed through secure payment providers. We do not store your credit card information.
Bloom & Balance
What makes Bloom & Balance different?
Bloom & Balance was created to help women build healthier lifestyles with thoughtfully selected fitness, wellness, and self-care essentials. Our goal is to provide products that inspire confidence, support healthy habits, and make it easier to prioritize your well-being every day.
How can I contact customer support?
We're always happy to help! Visit our Contact Us page or email our customer support team, and we'll respond as quickly as possible.
Do you offer discounts?
Yes! Be sure to subscribe to our email list and follow us on social media to receive exclusive offers, new product announcements, and seasonal promotions.